Terms of Service

These Terms govern access to and use of SmashOne, operated by SmashOne AI Sp. z o.o., Aleja Rzeczypospolitej 6/U19, 02-972 Warsaw, Poland (KRS 0001249992, NIP 9512650941), for the European public surface.

SmashOne is a platform on which you hire AI employees for your business. Each AI employee is a role — such as AI SMM Manager, AI Sales Consultant, or AI Administrator — that creates, schedules, and publishes social content and answers routine customer messages on the channels you assign to that role. The channels you can assign are Facebook, Instagram, Telegram, WhatsApp Business, and Google Business Profile; a channel is assigned to a specific role and is served by that role. Some channels activate for your account only after the connected platform approves our application, and a channel is not sold as available to you until it is enabled for your account. Third-party platforms remain independent services governed by their own terms.

Every channel you connect is assigned to one AI employee and is served by that employee. The €49/month you pay for that employee includes one channel: where more than one channel is assigned to the same employee, the included channel is the highest-priced channel assigned to it, and every further channel assigned to that employee is billed in addition at the rates published at smashone.ai/pricing. Channel charges begin with your first paid invoice on Day 15 after the 14-day free trial unless the checkout says otherwise. If a channel is unavailable, withdrawn, or removed because of platform access, legal, safety, or policy requirements, SmashOne will not describe it as included, will avoid misleading availability claims under the EU Unfair Commercial Practices Directive (UCPD), and will stop future charges for that removed channel.

You are responsible for accurate account information, platform admin access, brand assets, product information, and maintaining permission to connect each social account.

Each AI employee you hire is €49/month EUR and includes one channel. Where more than one channel is assigned to that employee, the included channel is the highest-priced channel assigned to it, and every further channel assigned to the same employee is billed in addition at the rates published at smashone.ai/pricing: Facebook, Instagram, or Telegram €9/month each; WhatsApp Business €29/month; Google Business Profile €39/month. Each AI employee includes 1,000 AI answers per month (text and transcribed voice notes); this allowance is granted per employee and is not pooled between employees. Your monthly amount is the sum of the employees you have hired and their additional channels. Employees may be hired or released at any time, and your monthly amount changes accordingly. All prices are in euro.

Subscriptions are billed monthly. Your billing date is the day your paid subscription begins: Day 15 immediately after the 14-day free trial ends.

Days 1–14 are free. If you are charged on Day 15 and decide SmashOne is not for you, you may request a full refund of the subscription portion of that charge — the AI employees you hired and the channels assigned to them — within 14 days of first billing, Days 15–29. Refunds are processed to the original payment method within 5–10 business days.

Setup is a separate optional service and is not part of your monthly amount. Paths 1, 3, and 4 are automator-led: a vetted contractor manually connects your channels, configures the AI assistant, imports up to 50 catalogue items, and schedules the first week of posts, against a documented setup checklist. The one-time setup fee is €199, is charged on Day 15 together with your first subscription charge and itemised separately on that invoice, and is charged once per business whatever number of AI employees or channels is configured during that setup. No setup fee applies if you configure the account yourself through the self-service onboarding wizard.

Setup fees are refundable before setup work is performed and become non-refundable once manual platform connection work has been performed. Your subscription remains refundable during the subscription money-back window even when the setup fee is not.

Before the Service opens on 1 September 2026, you may submit an early-access request at smashone.ai describing the AI employee your business needs. A request is free and creates no obligation to purchase. If your request is for an AI employee we already offer, you are placed on the priority-entry list and we write to you before general access opens; priority entry confers earlier access only, and carries no discount, free period, or other consideration. If your request describes an AI employee we do not offer at the time of your request, and we subsequently release an AI employee that corresponds to your description, we provide the first two consecutive months of that AI employee’s subscription at no charge. That offer is subject to all of the following conditions, each of which is a condition of the offer and not merely a description of it: (a) the AI employee is released within 12 months of the date of your request; (b) you claim the offer within 30 days of the date we send notice, to the email address in your request, that the AI employee is available, after which an unclaimed offer expires; (c) the offer is limited to one AI employee per email address, arising from one description, and multiple requests or descriptions submitted from the same email address do not create more than one entitlement; and (d) whether a released AI employee corresponds to the description in your request is determined by SmashOne, acting reasonably and in good faith — stated openly here so the basis of that decision is known to you before you submit a request. The two free months are applied against the €49/month subscription fee for the single AI employee released in response to your description. They are not applied against fees for additional channels, against any other AI employee you hire, or against the €199 setup fee. The offer has no cash value, is not transferable, may not be exchanged for a refund or credit, and does not extend or replace the 14-day free trial; after the two free months the AI employee renews at the rate then published unless you release it. Submitting a request does not oblige us to develop, release, or continue to offer any AI employee, and we give no assurance that any described AI employee will be released. We may change or withdraw the offer as to requests not yet submitted; a change does not affect a request already submitted. We may also close early-access intake for a specific AI employee role from the date we announce that closure: requests submitted before that date keep the treatment set out above, including the two free months where they apply, while requests for that role submitted after that date are not accepted, and closing intake for one role does not affect intake for any other role. Nothing in this section limits your mandatory statutory consumer rights. Personal data submitted with an early-access request is processed on the basis of your consent, as described in our Privacy Policy, and you may withdraw that consent at any time by writing to info@smashone.ai.

Customers may not use SmashOne for unlawful content, spam, platform manipulation, deceptive impersonation, harassment, malware, prohibited goods, or content that violates connected platform policies.

The AI assistant generates automated replies from your catalog, FAQ, and configured tone. You retain editorial control and may switch conversations to manual mode at any time. AI messages are clearly disclosed as powered by SmashOne AI.

EU users can request access, deletion, correction, restriction, portability, or objection under GDPR. Poland data-protection authority reference: UODO. SmashOne does not sell personal information. Requests go to info@smashone.ai.

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by the law of Poland, without regard to its conflict-of-law rules. If you are a consumer, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of the country where you have your habitual residence (Article 6(2) of Regulation (EC) No 593/2008, "Rome I"). Nothing in these Terms limits your mandatory statutory consumer rights. Jurisdiction: if you are a consumer, you may bring proceedings in the courts of Poland or in the courts of the EU Member State where you are domiciled, and proceedings against you may only be brought in the courts of the Member State where you are domiciled (Articles 17–19 of Regulation (EU) No 1215/2012, "Brussels I bis"). If you are a business, the courts of Warszawa, Poland have exclusive jurisdiction. Resolving disputes: we will always try to resolve any issue with you directly first — please write to info@smashone.ai before taking any other step. If you are a consumer resident in the EU, this does not affect your right to bring a dispute before the competent courts or to use any out-of-court dispute-resolution mechanism available to you under the law of your country of residence.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, and for any liability that cannot be excluded or limited under applicable mandatory law. If you are a consumer, nothing in these Terms affects your mandatory statutory rights, including your rights in respect of services that are not provided with reasonable care and skill, your right of withdrawal, and your right to a refund as described in these Terms. We are responsible for foreseeable loss and damage caused by us; we are not responsible for any loss or damage that was not foreseeable at the time you started using the service. If you are a business, we are not liable for loss of profits, loss of business, business interruption, loss of anticipated savings, or any indirect or consequential loss. Subject to the first paragraph above, our total aggregate liability to a business arising out of or in connection with these Terms is limited to the total fees you paid to us in the twelve (12) months immediately before the event giving rise to the claim. The service is a tool that assists you in running your social presence; you remain responsible for the content published from your account and for your communications with your customers, including any messages drafted with the help of the AI assistant.

Questions about these Terms: info@smashone.ai. Legal entity: SmashOne AI Sp. z o.o., Aleja Rzeczypospolitej 6/U19, 02-972 Warsaw, Poland (KRS 0001249992, NIP 9512650941).