Help centre

How can we help?

Search the guides, browse by topic, or email a real person. Most questions are answered right here.

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New to SmashOne? Start in 3 steps

  1. Step 01 Create your business Add your business name, logo, and opening hours in a few minutes.
  2. Step 02 Connect your channels Link Facebook, Instagram, and Telegram in the Connections page.
  3. Step 03 Turn on your assistant Calibrate AI replies to your voice — it answers DMs 24/7.
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Find your answer by topic

Jump straight to the answers below — every topic opens right here on the page.

Getting started

Connecting your accounts

Posting & scheduling

The AI assistant

Catalogue & CRM

Billing & plan

Account & security

Add-ons

Still need help?

Email our team

A real person reads every message — no bots, no tickets. We usually reply within one business day, Monday to Friday, Warsaw time.

info@smashone.aiInclude your business name so we can find your account.