Built to stay up — watched around the clock.
Your customers message you at all hours. SmashOne is built to stay up, watched around the clock, hosted in the EU, and backed by a team that responds — here's how we keep it dependable.
Illustrative monitoring view — not a live status reading.
Built to stay up.
These are the standards we hold ourselves to today. They're goals we're actively working towards — written honestly, not contractual promises.
Our uptime goal, monitored continuously.
Alerts wake us the moment something looks wrong.
We aim to reply quickly on business days.
How we keep it reliable.
EU infrastructure
We run on trusted EU cloud infrastructure in Frankfurt, designed for high availability and data residency in Europe.
Monitoring & alerting
We watch performance and errors around the clock, so we catch issues before most people notice.
Automated backups
Your data is backed up regularly and is recoverable if something goes wrong.
Careful releases
We test changes before they ship and roll them out carefully to avoid surprises.
Planned maintenance & incidents.
Planned maintenance
When we need to do maintenance, we schedule it for quiet hours and let you know in advance by email whenever it could affect you.
If something breaks
If there's a major incident, we investigate immediately, keep you informed by email, and follow up with what happened and what we changed.
Support that actually helps.
However you reach us, you talk to people who know the product.
Help centre
Step-by-step guides and answers, available anytime.
Open the help centreEmail support
We aim to respond quickly on business days.
info@smashone.aiIn-cabinet help
Get help right where you work, inside your cabinet.
Available once you're signed inReliability and security go together.
Staying online is only half of trust — protecting your data is the other half. See exactly how we handle and protect your information under GDPR.
Run your social with confidence.
€99/mo base · €199 one-time setup · cancel anytime